Shipping

  1. We can deliver our works worldwide. Delivery times is around three weeks. The applicable fees will be communicated to you while ordering.
  2. The greatest care is taken with the packaging of the works, and the carrier recommended depends on the work and the destination. We are usually using Fedex, UPS and DHL for all the deliveries.
  3. In the event of visible damage to the outer packaging on delivery, all reservations must be made with the carrier.
  4. Artwork is usually accompanied by instructions for unpacking and packing. If any damage to the works is noted during unpacking, the purchaser must inform the carrier within a maximum of 48 hours of receipt (attested by the carrier’s tracking). After this time, no claim will be accepted.
  5. In the event of damage to a work in transit, after notification to the transport company, please contact us. We will find a way of either repairing the work if possible or of having a new one delivered to you, which, due to the unique nature of the works, will be slightly different.
  6. Ta Byrne or Quentin Raynaud cannot be held responsible for any delay in delivery.

The following delivery options are available

  1. Delivery by Fedex, UPS or DHL within 21 days worldwide

Return policy

  1. Items may not be returned to Ta Byrne without its prior written consent, and return costs will be charged to the buyer. The buyer must use the original packaging and instructions provided. Any other method of packaging will engage the buyer’s responsibility in the event of damage to the artwork upon return, and will invalidate the refund.
  2. Refunds will be made within 7 days of receipt of the returned works.
  3. If, after contacting us, you feel that the problem has not been resolved, you have the right to use the consumer mediation procedure in the event of a dispute, in accordance with articles L.611-1 et seq. of the French Consumer Code. To submit your request to the consumer ombudsman, fill in the online dispute resolution form available at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show